Refund policy

At ZAYA, we are committed to delivering high-quality products. Due to the personal nature of our ZAYA Crown, we do not accept returns.

Returns are only accepted if:

  • The item received is damaged, defective, or incorrect.

  • The issue is reported within 5 days of delivery.

  • The product remains unused and in its original packaging.

Exchanges
If you receive a defective or incorrect product, we will arrange a replacement at no additional cost once the issue has been verified.

Non-Returnable Items
For hygiene and safety reasons, our ZAYA crown cannot be returned or exchanged.

Refunds
If a replacement is unavailable, an eligible refund will be processed to the original payment method. Refunds may take 5–10 business days to reflect depending on your bank or payment provider.

How to Request Support
Please email the following to:
hello@zayastudio.in

  • Order number

  • Description of the issue

  • Clear photographs of the product and packaging

Cancellation Policy
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
hello@zayastudio.in